Conditions of Use

PRIVACY

Please review our Privacy Notice. It also governs your use of the Service. It explains what the Service collects, such as the display name you use, the chat you send, the phone number you give us when you join our waitlist, and the records created when you place an order, and how we use and share that information. Questions about privacy go to privacy@goodgetlive.com.

ELECTRONIC COMMUNICATIONS

When you use the Service, join our waitlist, or place an order, you communicate with us electronically, and you agree to receive communications from us electronically. We may reach you at a phone number you give us, including by text message, at an email address you give us, and through notices posted on the Service. You agree that agreements, notices, disclosures, and other communications we deliver electronically satisfy any legal requirement that the communication be in writing.

COPYRIGHT

The content of the Service, including its text, graphics, logos, icons, images, audio, video, three-dimensional product models, the artwork and voices of our presenters, and the software that assembles them, belongs to GoodGet or its content suppliers and is protected by United States and international copyright law. The selection, arrangement, and compilation of that content is the exclusive property of GoodGet. You may not reproduce, distribute, or publicly display any of it except as these conditions allow.

TRADEMARKS

GoodGet, GoodGet Live, the GoodGet mark, and the names and likenesses of our presenters and live rooms are marks of GoodGet. You may not use them with any product or service that is not ours, in any way that could confuse customers, or in any way that disparages or discredits GoodGet. Other names, logos, and marks that appear on the Service, including the names of the products sold in live rooms and of the payment and video providers we work with, belong to their respective owners, who may or may not be affiliated with, connected to, or sponsored by GoodGet.

LICENSE AND ACCESS

Provided that you comply with these conditions, GoodGet grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial shopping. This license does not include any resale or commercial use of the Service or its content; any collection or use of product listings, descriptions, prices, bids, or chat for the benefit of anyone else; any derivative use of the Service or its content; or any use of data mining, robots, scrapers, or similar tools to gather or extract data from it. All rights not expressly granted to you in these conditions remain with GoodGet and its licensors.

You may not frame or enclose any part of the Service inside another site, hide our name or marks inside your own pages or code without our written consent, or record, capture, redistribute, or rebroadcast a live room or its presenter video. Any unauthorized use ends the permission and license we have granted you. We may suspend or end your access to the Service at any time and without notice if you misuse it.

YOUR ACCOUNT

The Service does not currently ask you to create a password-protected account. When you join a live room, the Service gives your browser an identifier and shows a display name for you, either one you have provided or a guest name. When you save a card, the Service sets a signed cookie in your browser that links that browser to your payment profile with our payment processor. Anyone who uses your browser or device can act as you, so you are responsible for keeping your device and browser secure and for every bid and order placed from them.

You must be at least 18 years old, or the age of majority where you live, to place a bid or an order. You may not use the Service if we have previously suspended your access. We reserve the right to refuse service, remove or edit content, cancel orders, and end sessions at our discretion, subject to the rights you have under applicable law.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Live rooms let you post chat messages, send spoken messages that the Service turns into text, and appear under a display name, and you can send us questions, ideas, and feedback. Everything you post must be lawful and must not be obscene, harassing, defamatory, infringing, deceptive, invasive of anyone’s privacy, or harmful to anyone, and it must not carry malware, advertising, solicitation, political campaigning, or bulk or repeated messages. Do not use a display name that belongs to someone else or that suggests you speak for GoodGet, and do not misrepresent where your content comes from. We may remove or shorten content and limit how much you can post; today each message is capped at 400 characters and a room keeps only its most recent messages.

Unless we agree otherwise in writing, anything you post on the Service or send us comes with a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, and fully sublicensable license for GoodGet to use, copy, adapt, publish, translate, distribute, and display it in any medium, together with the right to use the display name you posted it under. You represent that you own or control the rights to what you post, that it is accurate, and that it does not break these conditions or harm any person or entity, and you agree to indemnify GoodGet for claims that arise from it. We may monitor, edit, or remove activity and content, but we are not obliged to, and we take no responsibility for content posted by you or by anyone else.

AI PRESENTERS AND LIVE VIDEO

The presenters who host live rooms are AI-generated characters. Their faces, voices, and video are synthetic: a language model produces what they say, our video partners render them in real time, and they are not recordings of human sellers. A presenter speaks from the product facts and auction state the Service gives it, and nothing it says is a warranty, an offer, or a promise from GoodGet about a product; the product listing, the prices shown in the room, and the totals shown at checkout control. A presenter cannot start or end an auction, change a price, place a bid, or place an order for you.

Live rooms, including demonstration rooms, may include simulated activity such as viewers, chat messages, join notices, bids, and activity counts that the Service generates to show how a room works. Simulated activity is not a representation that a real person is present or has bid.

What you contribute to a live room is shown in the room. Your chat messages, spoken messages the Service converts to text, your bids, and your display name may be seen by other viewers of that room, and your chat and display name are shared with the presenter so that it can respond. The presenter runs on third-party language and video services; our Privacy Notice explains how that information is handled.

Live video sessions run for a limited time and may end or be interrupted. The auction clock in the room, not the presenter’s video, decides when bidding closes, and the end of a video session does not affect a bid you have already placed or an item you have won. You may watch presenter video in the room, but you may not record, capture, redistribute, or rebroadcast it, and you may not use it or any presenter’s likeness to train a model or to create derivative characters, except as the law expressly allows.

INTELLECTUAL PROPERTY COMPLAINTS

GoodGet takes the intellectual property rights of others seriously. If you believe that content on the Service, including a product listing, a presenter, or something another viewer posted, infringes a copyright, trademark, or other right that you hold, send us the notice described under Notice and Procedure for Making Claims of Intellectual Property Infringement below.

RISK OF LOSS

Every purchase of a physical item through the Service is made under a shipment contract, so the risk of loss and title for the item pass to you when we deliver it to the carrier.

RETURNS, REFUNDS AND TITLE

[PLACEHOLDER RETURN POLICY, TO BE CONFIRMED BEFORE LAUNCH] The Service does not yet include a returns or refund process. Until one exists, every sale is final, except where an item arrives damaged, defective, or materially different from its listing, and except where the law gives you a right to a return or refund that cannot be waived. To report a damaged, defective, or incorrect item, write to legal@goodgetlive.com within [NUMBER] days of delivery and include your order details.

If we accept a return, we do not take title to the returned item until it reaches us. At our discretion we may issue a refund without requiring a return; in that case you keep the item and its title. A refund, when we issue one, goes back to the payment method you used at checkout.

PRODUCT DESCRIPTIONS

GoodGet tries to describe the products in live rooms accurately. We do not warrant, however, that product descriptions, images, three-dimensional models, presenter remarks, ratings, reviews, purchase counts, or other content on the Service are accurate, complete, reliable, current, or free of errors. A three-dimensional model shown in a room may be a reference model rather than an exact copy of the item, and the ratings, reviews, and activity counts shown in a room may be illustrative. If an item you receive is not as described, your remedy is to return it, unused, as described under Returns, Refunds and Title.

PRICING

The price of an item in a live room is the current bid shown in the room, and the price of an item you win is the winning bid, less any discount the room applied to it when you won. Shipping, handling, and estimated tax are added at checkout and shown there before you place your order. Prices are stated and charged in United States dollars.

We verify the amount to charge on our servers: each item’s price is checked against our product catalog and may not exceed the retail price listed for it, and the total must match the total shown to you at checkout. If the total changes between the time it is shown to you and the time you place the order, the order is not placed and you are asked to review the new total. Retail prices shown for comparison are the listed prices in our catalog; they are not a representation of the price at which the item is sold elsewhere.

LIVE AUCTIONS, BIDS, AND WINNING

Each live room sells items by timed auction. When you place a bid, you make an offer to buy the item at that price, and you cannot withdraw or lower the bid while the auction runs. A bid must meet the minimum shown in the room, which is the current bid plus the room’s bid increment or, when there is no bid yet, the starting bid, and you cannot raise your own bid while you are the leading bidder. You are responsible for every bid placed from your browser or device, including bids placed by someone you allow to use it.

The auction clock and the current bid shown in the room control the auction. Bidding closes when the clock reaches zero; a late bid does not extend the clock, and a bid entered after the clock has run out is not accepted. When bidding closes, the highest bid wins. If two bids are for the same amount, the bid placed first wins. An auction that closes with no bids passes, and the item is not sold.

If you win, the item is added to your cart at the winning price, less any discount the room applied to it. Winning does not charge you. You are charged only when you place the order in checkout, and then for the winning price plus the shipping, handling, and estimated tax shown there. A card you have saved with us may be charged without you entering it again only for wins you authorize; today you authorize a charge by placing the order in checkout, and no charge is made automatically when an auction ends. You may remove a won item from your cart before you order it, and an item you have not ordered is not charged.

Your bids, wins, and cart are stored in your browser until you place an order, so clearing your browser data or switching to another browser or device before you order can remove a won item from your cart.

[PLACEHOLDER POLICY, TO BE CONFIRMED BEFORE LAUNCH] We may cancel an auction before it closes, and we may void a win, if a listing contained an error, the item is no longer available, a technical fault affected the room, or we believe the bidding was not genuine. If we void a win, or an item you ordered turns out to be unavailable, we will tell you, you owe nothing for that item, and any amount already charged for it will be refunded to the payment method you used.

APP PERMISSIONS

The Service runs in your web browser and can be added to your device’s home screen; it does not install a separate application. When you use hold-to-speak in a live room, your browser asks for permission to use your microphone. The Service uses your browser’s built-in speech recognition to turn what you say into text, and your browser may process that audio on your device or through your browser vendor’s speech service under that vendor’s terms; the Service itself does not record your audio or send it to us. The Service does not request access to your camera, your location, your contacts, or notifications. You can withdraw the microphone permission in your browser settings at any time.

SANCTIONS AND EXPORT POLICY

You may not use the Service if you are subject to sanctions imposed by the United States or to sanctions consistent with United States law imposed by the government of the country in which you use the Service. You must comply with all United States and other export and re-export restrictions that apply to items you buy through the Service. The Service currently accepts shipping addresses in the United States only.

OTHER BUSINESSES

Some items shown in live rooms may be supplied by businesses other than GoodGet, and the Service relies on other companies to provide parts of it, including payment processing and Apple Pay, address suggestions at checkout, the delivery of live video, and the language and video models behind our presenters. We are not responsible for examining or evaluating, and we do not warrant, the offerings, content, or practices of those businesses, and we do not assume responsibility or liability for their actions, products, or content. The Service may also link to other websites, which we do not control. You should carefully review the privacy statements and conditions of use of any other business or website before you deal with it.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

WE PROVIDE THE SERVICE, ITS LIVE ROOMS AND PRESENTERS, AND EVERYTHING SOLD, SHOWN, OR MADE AVAILABLE THROUGH IT ON AN “AS IS” AND “AS AVAILABLE” BASIS UNLESS WE STATE OTHERWISE IN WRITING. TO THE FULLEST EXTENT PERMITTED BY LAW, GOODGET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, ITS VIDEO STREAMS, ITS AUCTION CLOCKS, ITS SERVERS, OR THE MESSAGES SENT THROUGH IT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, OR THAT A PRESENTER’S STATEMENTS ARE ACCURATE. YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, GOODGET IS NOT LIABLE FOR DAMAGES OF ANY KIND THAT ARISE FROM YOUR USE OF THE SERVICE OR FROM ANY ITEM, CONTENT, OR SERVICE OBTAINED THROUGH IT, INCLUDING DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. THE LAWS OF SOME STATES DO NOT ALLOW LIMITS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS ABOVE MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

DISPUTES

Any dispute or claim that relates in any way to your use of the Service, or to any item bought through it, will be decided by the state or federal courts located in [COUNTY], [STATE], and you and GoodGet each consent to the exclusive jurisdiction and venue of those courts and waive any right to a jury trial. Before you file a claim, please write to legal@goodgetlive.com so that we can try to resolve the matter informally. [CONFIRM WITH COUNSEL: whether to add a class-action waiver, a small-claims carve-out, or an arbitration program; this draft offers none.]

APPLICABLE LAW

By using the Service, you agree that the federal law of the United States and the law of the State of [STATE], without regard to its conflict-of-law rules, govern these Conditions of Use and any dispute of any kind that might arise between you and GoodGet.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review the other policies posted on the Service, such as our Privacy Notice and the notices shown when you save a card or place an order. They also govern your use of the Service. We may change the Service, our policies, and these Conditions of Use at any time. The version posted at https://goodgetlive.com/conditions-of-use when you use the Service applies to that use, and we update the date at the top of this page whenever we make a change. If any of these conditions is held to be invalid, void, or unenforceable for any reason, that condition is severable and does not affect the validity and enforceability of the remaining conditions.

Governing Language. These conditions are written in English. If we provide a translation, the English version controls if the two conflict.

OUR ADDRESS

Questions about these conditions, and any notice these conditions require you to give us, go to:

GoodGetLive, Inc., a Delaware corporation [STREET ADDRESS], [CITY, STATE ZIP]. https://goodgetlive.com/. Email: legal@goodgetlive.com.

ADDITIONAL GOODGET SOFTWARE TERMS

These terms apply, in addition to the rest of these conditions, to the software we make available for use with the Service, including the web application at goodgetlive.com, its home-screen installation, the code that runs in your browser, and any updates to them (the “GoodGet Software”).

Use of the GoodGet Software. You may use the GoodGet Software only for your personal, non-commercial use of the Service and only as these conditions allow. You may not sell, rent, lease, distribute, or sublicense it, and you may not use it to build a competing product or to reach the Service in a way its interface does not offer, such as by automating bids.

Use of Third Party Services. The GoodGet Software works with services that other companies provide, such as the payment pages hosted by our payment processor, Apple Pay, the speech recognition built into your browser, and the network that delivers live video. Your use of those services is subject to their providers’ terms and policies, which we do not control.

No Reverse Engineering. You may not copy, modify, reverse engineer, decompile, or disassemble the GoodGet Software, or create derivative works from it, except to the extent the law expressly permits despite this restriction.

Updates. We may update the GoodGet Software at any time. Because it runs in your browser, you receive updates automatically when you load the Service, and we may stop supporting older browsers or devices without notice.

Government End Users. If you use the GoodGet Software on behalf of a United States government agency, it is commercial computer software and commercial computer software documentation, developed exclusively at private expense, and it is licensed to that agency with only the rights granted to all other users under these conditions.

Conflicts. If these software terms conflict with the rest of these conditions, these software terms govern the GoodGet Software. If they conflict with a written license that accompanies a particular piece of software, that license governs that software.

Agents. You may use an automated agent, assistant, or similar tool to interact with the Service only under the following rules.

Transparency and Consent. The tool must identify itself to us as automated when we ask, must act only with your informed consent, and must not present itself as a human viewer, place a bid you did not direct, or hide its activity from you.

Limitation on Access. We may limit, block, or challenge automated access to the Service, and we may treat bids, chat, and orders placed by a tool as yours. A tool may not gather product, price, bid, or chat data from the Service for any purpose other than serving you, and it may not bypass a rate limit or access control.

Technical Requirements. The Service needs a current browser with JavaScript, cookies, and local storage enabled, and a stable network connection; live video needs a connection fast enough for real-time streaming. Hold-to-speak needs a browser with speech recognition and a touch screen, and Apple Pay needs a device and browser that support it. We do not guarantee that the Service works with every device, browser, or network.

HOW TO SERVE A SUBPOENA OR OTHER LEGAL PROCESS

GoodGet accepts service of subpoenas and other legal process only by delivery to the address below, or as the law otherwise requires. Service through a live room, the checkout page, or any other part of the Service is not effective. [CONFIRM WITH COUNSEL: whether GoodGet accepts service by email, and whether a registered agent should be named here.]

GoodGetLive, Inc., a Delaware corporation Attn: Legal Department, [STREET ADDRESS], [CITY, STATE ZIP]. Email: legal@goodgetlive.com.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT

If you believe that your copyright, trademark, or other intellectual property right has been infringed by content on the Service, send a written notice to legal@goodgetlive.com or to the address under Our Address, with “Intellectual property claim” in the subject line, that includes:

• a description of the copyrighted work, trademark, or other right that you believe has been infringed;
• where the material you are complaining about appears on the Service, such as the live room, product, presenter, or message, with enough detail for us to find it;
• your name, address, telephone number, and email address;
• a statement that you have a good-faith belief that the use is not authorized by the rights owner, its agent, or the law;
• a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or are authorized to act for the owner; and
• your physical or electronic signature.

On receipt of a complete notice we may remove or disable access to the material while we review the claim, and we may forward your notice to the person who supplied the material. Knowingly making a false claim of infringement can expose you to liability. [CONFIRM WITH COUNSEL: registration of a designated agent with the United States Copyright Office and a counter-notice procedure.]